If you have a question about an order you already placed, please email firstname.lastname@example.org.
*Please be patient and track your shipping via the appropriate website as listed below. We are not responsible for delays in transit.*
Depending on your country, there may be an import fee to customs for the receiver to pay before the parcel may be delivered. Import fees are the responsibility of the receiver to pay. If parcels are refused by the receiver due to import fees, a refund will be given equal to the cost of the print/ painting, but not covering the cost of shipping.
Once the package is marked as 'delivered' on the tracking page, we are not responsible for misplaced or stolen packages.
If parcel is stolen, please contact the mail theft department of the shipping company (postal system or courier) for further directions. We are not responsible for mail theft or vandalism.
Unless stated otherwise, all UK and international orders are dispatched within 2-5 business days and sent as either 1st or 2nd class tracked shipping as selected at the checkout. A tracking number will be provided via email where your parcel can be tracked on Royal Mail's website.
For large parcels (larger than 46x46x61cm), parcels are sent via courier for both UK and international parcels. Large UK orders can be expected to arrive within 5 working days, whilst international orders are sent as tracked economy which may take up to 28 days. Orders can be be tracked via the tracking number found in the shipping confirmation email sent once your parcel has been dispatched.
PLEASE NOTE: Orders provided with and an incorrect address will be charged an additional shipping fee to cover the cost of resending the parcel if the correct address is not provided before dispatch.
RETURN & EXCHANGE POLICY
Refunds are not accepted except in the unlikely instance that the piece has been damaged or lost in transit. If your item has been damaged in transit, please email pictures of the damage to email@example.com within 14 days of receiving the piece. From there, the issue will be resolved via email communication. Thank you.