Question 1

Do you offer custom pieces/ commissions?

Accepted Answer

To enquire about a commissioned painting please email info@amberemmi. I offer custom paintings in my usual style (seascapes/ landscapes) in varying sizes. These can either be from a reference photo, a similar piece to previous work I've created, or simply an idea. Please email with your idea and I'll do my best to bring your idea to life on the canvas :)

Question 2

When will my order arrive?

Accepted Answer

UK 48 tracked shipping may take 2-4 working days, whilst 24 tracked shipping should take between 1-2 working days after dispatch (prints are dispatched within 2-5 days of ordering, whilst originals are dispatched within 7-10 days from he date of purchase). To track your order, please refer to the shipping confirmation email which is sent once an item has been dispatched- this email may appear in your spam /junk folder.  
 
International shipping may vary depending on delays since all orders are sent from the UK and may be subject to delays in transit. Delays in transit may take up to 6 weeks before they are released which is out of the artist's control. International orders can be tracked on the royal mail website (for small orders) or the provided courier's website (larger parcels) which is specificied in the shipping confiration email (please check your spam folder if you have not seen it in your inbox). If you have any additional questions please fill in the contact form below.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship to Ireland, USA, Australia, Canada, South Africa, Brazil, Faroe Islands, New Zealand, China, Isle Of Man, and UAE. International shipping fees are applied and calculated at the checkout.

Question 4

What are your returns policies?

Accepted Answer

The shipping & returns policies are stated on the Shipping & Returns policies page which can be found here.

Question 5

What happens if my painting is damaged in the post?

Accepted Answer

Every precaution is taken to prevent this from happening and paintings are always packaged in accorance with the shipping provider's guidlines. However, in the instance that this does happen, please email info@amberemmi.com with proof (pictures) of the damage so steps can be taken to resolve this problem via a refund or replacement within 14 days of recieving your piece, thank you.

Question 6

When will you have more pieces in stock?

Accepted Answer

Unless stated otherwise, shop updates happen every Sunday at either 12pm or 6pm GMT, with the exact time being released in an instagram story a few days before. A reminder can be set by clicking the countdown in the story.

Question 7

Do you restock paintings?

Accepted Answer

Original paintings are only painted once and once sold, they are not re-released. However, a replica of the painting may be commissioned. Please email info@amberemmi.com to request a commission of a sold-out painting.

Frequently asked questions

Do you offer custom pieces/ commissions?

When will my order arrive?

Do you ship internationally?

What are your returns policies?

What happens if my painting is damaged in the post?

When will you have more pieces in stock?

Do you restock paintings?

Contact Us

Please refer to the FAQ section here before you fill in the form below with any additional questions. If your question is about an order you already placed, please email info@amberemmi.com

Frequently asked questions

Do you offer custom pieces/ commissions?

When will my order arrive?

Do you ship internationally?

What are your returns policies?

What happens if my painting is damaged in the post?

When will you have more pieces in stock?

Do you restock paintings?

Contact Us Please refer to the FAQ section here before you fill in the form below with any additional questions. If your question is about an order you already placed, please email info@amberemmi.com

Contact Us

Please refer to the FAQ section here before you fill in the form below with any additional questions. If your question is about an order you already placed, please email info@amberemmi.com